Customer
Effective Date: 26-6-2025
In Thalaga we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application for ordering and delivering bottled water.
By using the app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use our app, we may collect the following types of information:
a. Personal Information
- Full Name: To identify and personalize your account and orders.
- Phone Number: For order updates, delivery coordination, and customer support.
- Email Address (if applicable): For account recovery and communication.
b. Location Data
- GPS Location: To detect your current location and deliver your order to the correct address. This helps ensure fast and accurate delivery.
This information is collected only with your permission and only while using the app.
c. Address Information
- Saved delivery addresses help us streamline future deliveries and reduce order errors.
d. Payment Information
- Payment details (e.g., credit/debit card or digital wallet information) are processed securely through a trusted third-party payment provider. We do not store your payment credentials on our servers.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders accurately.
- Contact you with order updates or issues.
- Improve the app experience and delivery efficiency.
- Provide customer support.
- Comply with local laws and regulations.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share necessary information with:
- Delivery personnel (only what's required to complete the delivery).
- Secure payment gateways for processing transactions.
- Government authorities if required by law.
4. Data Security
We implement industry-standard security measures to protect your information. This includes encryption, secure servers, and limited access to your data.
5. Your Rights
You can:
- Update or correct your personal information.
- Request deletion of your account.
- Revoke location permissions at any time from your device settings.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email.
7. Contact Us
If you have any questions or concerns about this Privacy Policy,
please contact us at:
Email: thalaja24@gmail.com
Merchant
App
Effective Date: 26-6-2025
This Privacy Policy outlines how ُThalaga ("Company", "we", "us") collects, uses, and protects information when merchants ("you", "your") use the Merchant App to manage water delivery orders, inventory, and customer communications.
By using the app, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
a. Business and Personal Details
- Merchant Name / Business Name
- Authorized Representative Name
- Phone Number and Email Address
- Commercial Registration or License Number
- Store Address and Delivery Zones
This data is necessary to verify the merchant identity, allow order management, and ensure compliance with regulatory requirements.
b. Operational Data
- Order History and Status
- Inventory Updates
- Pricing and Product Listings
- Sales Performance Metrics
These details help manage day-to-day operations and track business activity.
c. Location Data
-
Business Location (Static)
Used for order assignment and delivery coordination with drivers and customers.
d. Device and Usage Data
- Device type, app version, OS version, and general usage analytics (non-personalized) to improve app performance and customer support.
2. How We Use Your Information
We use the collected information to:
- Enable and manage merchant onboarding and verification.
- Allow you to manage orders, product listings, and inventory.
- Coordinate with drivers and customers for order fulfillment.
- Provide performance analytics and financial summaries.
- Communicate important updates, alerts, and support.
- Ensure compliance with legal and operational policies.
3. Information Sharing
We may share your information in the following scenarios:
- With customers (business name, location, contact number) for order clarity.
- With delivery drivers (order details, delivery location).
- With government or legal authorities if required by law.
- With our internal teams for support and monitoring.
We do not sell your data to third parties.
4. Data Security
We implement security measures including data encryption, secure access control, and monitoring to protect your business and personal information.
5. Your Rights
You have the right to:
- Access and edit your business profile.
- Request account deactivation or deletion.
- Request access to stored data.
- Revoke optional permissions (e.g., location sharing).
6. Data Retention
We retain merchant information as long as your account is active or required by law, such as for tax, audit, or dispute purposes.
7. Changes to This Policy
We may update this policy periodically. Merchants will be notified through the app or registered contact details in case of major updates.
8. Contact Us
If you have any questions or requests regarding this Privacy Policy,
please contact:
Email: thalaja24@gmail.com
Driver
App
Effective Date: 26-6-2025
This Privacy Policy describes how we collect, use, and protect the personal information of drivers ("you", "your") who use our Driver App as part of the water delivery service operated by [Thalaga] ("Company", "we", "us").
By using this application, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you register and use the Driver App, we may collect the following information:
a. Personal Information
- Full Name: To identify you and associate deliveries with your profile.
- Phone Number: For communication with the company and customers.
- Driver License or ID Information: To verify your eligibility and compliance with legal and company requirements.
- Profile Photo (optional): For identification by customers and internal use.
b. Location Data
- Real-Time GPS Location: To track deliveries, optimize routes, and ensure timely and accurate delivery.
This is required for the core function of the app and operates in the background only while on duty.
c. Device Information
- Device type, OS version, and app usage data may be collected for technical support and performance improvements.
2. How We Use Your Information
We use the collected data to:
- Assign delivery orders based on your location.
- Monitor delivery progress and optimize logistics.
- Communicate with you regarding routes, updates, or issues.
- Ensure the safety and reliability of service operations.
- Comply with local regulations and safety requirements.
3. Information Sharing
We may share necessary information:
- With customers (e.g., your name and phone number) to facilitate delivery.
- Internally within the company for operational coordination.
- With legal authorities if required by law or in cases of security or safety concerns.
We do not sell your personal data to third parties.
4. Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to:
- Access and update your profile information.
- Request deletion of your account (subject to contractual obligations).
- Revoke location permissions (note: this may impact your ability to receive delivery tasks).
6. Retention
We retain your data as long as your account is active or as needed to comply with legal, tax, and regulatory obligations.
7. Changes to this Policy
We may update this Privacy Policy occasionally. You will be notified of significant changes via the app or your registered contact details.
8. Contact Us
For any questions or concerns regarding this policy, please
contact:
Email: thalaja24@gmail.com